We strive to ensure that all of our pieces are well-made and durable. We want all of our customers to love their purchases! Returns are accepted on a case by case basis with refunds/store credit issued at the discretion of Tidal Pool Brooklyn. If your item arrives damaged (gasp) or you were sent the wrong item (double gasp), please contact us within 7 business days of receipt of order. If the item was damaged, please provide a photo of the damaged goods.